Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the website and services provided by Order & Clean Co (ABN 73 677 568 884), an Australian-registered business operating in Sydney, NSW. By booking a service, requesting a quote or using this website you agree to be bound by these Terms.

2. Services we provide

We offer residential garage cleanout, organisation and space enhancement services including but not limited to garage clear-outs, garage resets, flooring installation, ceramic coatings, storage systems, lighting upgrades and home network installations. Specific scope, inclusions and exclusions are described on our website or in any quote we provide.

3. Quotes and pricing

Estimated quotes generated on our website are indicative only and are based on the information you provide. The final price may be adjusted after on-site assessment if the scope, condition or volume of items differs materially from what was disclosed at the time of booking. We will discuss and confirm any change with you before proceeding.

4. Deposit and payment

A non-refundable deposit of $100 AUD is required to secure your booking. The deposit is applied against the final invoice. The remaining balance is due on the day of service completion via the payment method agreed at the time of booking. All payments are processed securely by Stripe Payments Australia Pty Ltd.

5. Cancellations and rescheduling

You may reschedule your booking at no cost provided you give at least 48 hours' notice. Cancellations made with less than 48 hours' notice will forfeit the $100 deposit. If we need to cancel or reschedule due to weather, illness or other unforeseen events we will offer you the next available date or a full refund of the deposit.

6. Your responsibilities

• Provide accurate information about your garage and the items inside it;
• Ensure a person aged 18 or over is present at the start of the appointment;
• Remove or secure any valuables, sensitive documents or hazardous materials in advance;
• Provide reasonable access to the property, water and a power outlet where needed;
• Notify us in writing of any items you do not want discarded before the appointment.

7. Items removed from your property

Items you ask us to discard, donate or recycle become our responsibility once removed from the property and we will dispose of them lawfully. We are not liable for items discarded on your instruction or for items left unsecured that we reasonably believed were intended for removal.

8. Liability

We carry public liability insurance and will perform our services with reasonable care and skill. To the maximum extent permitted by Australian Consumer Law our liability for any claim arising from the services is limited to re-supplying the service or refunding the amount you paid for the affected service. Nothing in these Terms excludes any consumer guarantee or right you have under the Australian Consumer Law.

9. Space enhancement partners

Some enhancement services (flooring, coatings, electrical, networking) may be performed by qualified third-party installers we engage on your behalf. We will tell you when this is the case. Where work is performed by a licensed third party, statutory warranties on that work are provided by that installer in line with their licence and trade obligations.

10. Photos and case studies

We may take before and after photos for our records. We will not use identifiable photos of your home publicly without your permission.

11. Governing law

These Terms are governed by the laws of New South Wales, Australia. Any dispute will be dealt with in the courts of New South Wales unless we both agree otherwise.

12. Contact

Order & Clean Co
ABN 73 677 568 884
Sydney, NSW, Australia
hello@orderandcleanco.com.au